{"id":6830,"date":"2014-07-22T19:44:24","date_gmt":"2014-07-23T00:44:24","guid":{"rendered":"http:\/\/trashbusters.com.co\/?page_id=6830"},"modified":"2024-02-20T20:44:10","modified_gmt":"2024-02-21T01:44:10","slug":"my-tickets","status":"publish","type":"page","link":"https:\/\/trashbusters.com.co\/?page_id=6830","title":{"rendered":"Peticiones, Quejas y Recursos"},"content":{"rendered":"<div class=\"container \"><br \/>\n    <div class=\"hr-title\">\n        <div><\/div>\n        <div class=\"title\"><h3>Sistema de recepci\u00f3n de PQR (Peticiones, Quejas y Recursos)<\/h3><\/div>\n        <div><\/div>\n    <\/div>\n    \n<p>Si tiene una Petici\u00f3n, Queja o Recurso por favor ingrese al sistema y env\u00ede su requerimiento seg\u00fan sea el caso, su solicitud ser\u00e1 procesada inmediatamente y respondida oportunamente por nuestros funcionarios. Las PQR deben diriccionarse a inquietudes en cuanto a la prestaci\u00f3n del servicio, para formular Peticiones y Reclamaciones, solicitar servicios especiales o presentar Quejas por fallas en la prestaci\u00f3n del servicio y problemas de facturaci\u00f3n, entre otras situaciones. Recuerde que los temas a tratar deben estar acordes con la normatividad vigente y con los criterios jur\u00eddicos que aplica la SSPD en el tr\u00e1mite y decisi\u00f3n de los asuntos de su competencia<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9007-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9007\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F6830#wpcf7-f9007-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9007\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9007-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>Nombres (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Numero de documento (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-ide\"><input size=\"40\" maxlength=\"11\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-ide\" \/><\/span>\n<\/p>\n<p>Direcci\u00f3n de correspondencia (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion-notificacion\"><input size=\"40\" maxlength=\"250\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion-notificacion\" \/><\/span>\n<\/p>\n<p>Correo electr\u00f3nico (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Tel\u00e9fono de contacto (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-contacto\"><input size=\"40\" maxlength=\"15\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono-contacto\" \/><\/span>\n<\/p>\n<p>Nombres del suscriptor (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"suscriptor-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"suscriptor-name\" \/><\/span>\n<\/p>\n<p>C\u00f3digo del suscriptor (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"codigo-suscriptor\"><input size=\"40\" maxlength=\"9\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"codigo-suscriptor\" \/><\/span>\n<\/p>\n<p>Tipo de requerimiento (*)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitud\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required textoformulario1\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-solicitud\"><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><\/select><\/span>\n<\/p>\n<p>Mensaje\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea textoformulario1\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>Adjuntar archivos (Max: 2MB)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"adjunto-pqr\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file textoformulario1\" accept=\".jgp,.jpeg,.png,.bmp,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"adjunto-pqr\" \/><\/span>\n<\/p>\n<p>Ingresa este Captcha: <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-pqr\" value=\"2722541807\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-pqr\" width=\"72\" height=\"24\" alt=\"captcha\" src=\"https:\/\/trashbusters.com.co\/wp-content\/uploads\/wpcf7_captcha\/2722541807.png\" \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-pqr\"><input size=\"4\" maxlength=\"4\" class=\"wpcf7-form-control wpcf7-captchar textoformulario1\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-pqr\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner textoformulario1\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"full-width.php","meta":{"footnotes":""},"class_list":["post-6830","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/pages\/6830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6830"}],"version-history":[{"count":26,"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/pages\/6830\/revisions"}],"predecessor-version":[{"id":9194,"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=\/wp\/v2\/pages\/6830\/revisions\/9194"}],"wp:attachment":[{"href":"https:\/\/trashbusters.com.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}